The Clean Crate is designed to make your life easier and greener by taking the guesswork out of knowing which cleaning products are safe and healthy for your home + family, while still working the way you want them to! And the best part!? They get delivered right to your door, right when you need them; saving you time at the grocery store and saving you from wasting money on products that might not work effectively.
Your crates contain beautifully scented, specially curated top-quality, all-natural essentials that you use every day, sourced exclusively from independent Canadian brands and provide you with sustainable, eco-friendly, alternatives to commercial products that are free of harsh chemicals and gentle on the planet.
Your first order is curated for you, all subsequent deliveries can be customized. Choose a delivery interval that works for you:
Monthly, bi-monthly, seasonal or semi-annual deliveries are available.
Getting Started Is Simple
1. Choose a crate (scented or unscented, with or without dishwasher)
2. Choose a delivery interval that works for you: monthly, bi-monthly, seasonal or semi-annual delivery
3. Pause, reschedule or cancel anytime
What You'll Receive
Surface cleaner + hand soap + dish washing soap + dishwasher (or a dishwasher alternative) and laundry detergent + eco extrasYour first delivery is curated for you with the items listed in the product description for your selected Clean Crate.
For All Subsequent Deliveries
You will receive a survey 6 days prior to your chosen delivery interval with a wide selection of products to choose from to build your own customized delivery. You will have option to choose products you've tried previously, or try something new.You will be able to add on to your order via the subscription survey if you need additional products.Receive your new crate, have fun unboxing your new products and using all your new products...and repeat! 🍋
Shipping
We are proudly Canadian-owned and operated, and ship exclusively to Canada and the USA. You can expect your order to be shipped out within 24 - 48 hours of placing your order.
US Shipping
Duties, taxes, and additional fees depend on which US state you live in. These fees are the responsibility of the buyer. It is a good idea to contact your local customs office before placing an order, so you do not receive any unexpected charges. If you refuse to pay customs fees and the package is returned to us, you will only receive a refund on 50% of the items purchased.
Shipping rates
$10 Flat rate shipping in Canada + USA
Shipping timelines (approximate):
1 - 3 days within British Columbia
7 days nationally
Up to 11 days to non-urban areas and internationally, depending on the carrier.
Shipping Costs
Shipping costs are included in the price of the Clean Crate Subscription Boxes and include any Add-ons that are processed at the time of purchase of the crate or within the timelines outlined in follow-up emails for recurring crates (up to a maximum weight of 8kg)
All other items will be charged quoted shipping rates at checkout.
Order tracking
All orders receive automatic package tracking, please ensure your email is provided at checkout. When your order is shipped from our warehouse, you will receive an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Returns
We do not accept returns of our products due to the environmental impact of reverse shipping and wasted products. However, your satisfaction is our priority. If you’re not satisfied with our products, please email us at info@cleancrate.ca with the details of your situation and we will reply to you within 2 business days with the best solution possible! Our customer satisfaction is top priority!
Incorrect, damaged or lost goods
If there is an error in your order or any of your products are damaged, please contact us within 5 business days of receipt at info@cleancrate.ca Please provide your order number and a photo of the damaged product and shipping materials (if applicable).
Cancellations
If you wish to cancel your order contact us at info@cleancrate.ca within 24 hours of purchase. If the order has been shipped, then the order will stand and cannot be cancelled, and no refund will be issued.
Check out our FAQs.
Don't see the answer you're looking for? You can contact us here anytime.