Frequently Asked Questions

Scented and Unscented, with the option to choose with or without dishwasher 

You pay $99 + tax every three months or $371 + tax once a year. Or, on the day of your chosen delivery interval. 

Your crate will automatically ship at the time of your chosen delivery interval: every 1 to 6 months. 

You can log in to your account to: 

• Reschedule for when you need it

• Pause your subscription

• Cancel your subscription

Keep an eye on your emails for important timelines for changes to upcoming orders. Your subsequent delivery product selection survey will be sent 6 days prior to your Clean Crate payment being processed. 

Not for your initial delivery. These products have been curated to give you a great selection of eco brands and products to try; they are also our most popular products. 

6 days prior to your schedule delivery you will receive an email with a link to select all the products in your next crate.  Each season we add new exciting items to these choices.  There are 7 to 8 categories to choose from with 5-8 different options in each category.  This way you can select something you love, or try something new! 

Keep an eye on your emails for important timelines and information on how to add to your crate.

We do not have this option available for your first delivery.  All subsequent deliveries are fully customizable.

Shipping is included in the cost of your Clean Crate Subscription within Canada.  $10 flat rate shipping applies to US order. 

For more info check out our shipping policy. 

Initial orders will be shipped out within 2 business days of purchase. Subsequent orders will be shipped 3 months after initial purchase. 

*Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer for Canada Post to process heavy parcel volumes. We thank you for your support and patience*

We chose our packing peanuts because they are compostable. They are made out of starch and should be put in your green waste bin or dissolved in water when you are done with them. They are not bad for the environment, they help nourish our soil if composted.

Yes

Check out our Unscented Crate  

3 + people

Don't see the answer to your question? Send us a message and we will get back to you ASAP.